AUSTIN AIR TERMS AND CONDITIONS

Be Well Natural Medicine, an authorized dealer of Austin Air, has the following policies regarding the sale of air purifiers.

SHIPPING

Austin Air Purifiers ship out directly from their East coast manufacturer via FedEx Ground or UPS Ground according to the manufacturer’s preference. Be Well Natural Medicine cannot guarantee shipping arrival time, but will provide you with tracking information once available. A normal, in stock order typically arrives to Minnesota customers roughly 1 week from order confirmation (major holidays excepted). Residential addresses usually don’t require a signature; business addresses are given up to 3 delivery attempts, subject to the courier’s policies. If you are traveling in the week after your potential order, please reach out to our office PRIOR TO PAYMENT to make specific delivery requests. In exceptional cases, if requested and possible, we can attempt to retroactively postpone the delivery day or adjust the delivery address - there is a $20 fee payable to Be Well Natural Medicine to push order delivery back or alter the shipping address once customer’s orders have been shipped. Please let us know immediately if you must request this by calling 612-440-7710. We cannot guarantee these options. If the window to amend shipping has passed, please see the Returns section of our Terms and Conditions. Customer agrees Be Well Natural Medicine is not responsible for unattended deliveries.

RETURN POLICY

We accept returns on Austin Air purifiers no questions asked for thirty (30) days from delivery. Customer pays return shipping (varies by location) as well as a $65 restocking fee. We cannot accept returns at the clinic; they must ship directly from you to the manufacturer.

DAMAGED OR DEFECTIVE PRODUCT CLAIMS

While unanticipated, shipping damage could be a possible occurrence. Customer agrees to inspect air purifier(s) upon receipt for shipping damage or factory defects, which must be reported to Be Well Natural Medicine in writing within seven (7) calendar days of delivery. Please send documentation to bewellhelpdesk@gmail.com, including tracking number with proof of delivery date, model, color and serial number(s). Be Well will provide customer with a Return Authorization number and return shipping instructions. Austin Air will ship an identical replacement product to you at no charge. Damaged products must be received by Austin Air within thirty (30) days. After that time, there are no returns for any reason. If customer elects not to receive a replacement, there is a $25 restocking fee.

WARRANTY

All Austin Air purifiers come with a 5-year mechanical warranty and a 5-year pro-rated filter warranty. Customer agrees to register their product upon receipt. Find warranty information and register air purifiers here.